Saturday, November 28, 2015

Rants and Reviews

HAPPY THANKSGIVING YA TURKEYS!


Wow, what a week. First, this blog was reviewed by Jonathan at bikeportland.org. While on one hand I appreciated the publicity and many great comments which gave me insights from the cyclists' point of view. On the other I was amazed at how many of those readers are simple boneheads. They can't distinguish satire from reality, for one. Others are liberally-infused with an unhealthy dose of hypocrisy.

While many appreciated what we do 'out there' while keeping people safe, others questioned our methods. Somehow, we're expected to be emotional robots when we avoid colliding with them, saving their lives whether they realize it or not. As our adrenaline level rockets sky-high after a near-miss with an errant bicyclist, we're often treated to the one-fingered salute. How many of you can honestly say that if you saved another's life and they flipped you off, you would nod and just say "Bless you, child"? Not many, I'll bet. All because you used your 'warning device' (aka 'horn') to alert them of impending disaster. It's silly, childish, and contraindicative of the majority of intelligent and attentive bicycle-riding public. Because I have the audacity to call stupid behavior just that, I'm labeled "angry" and "horn happy".

My good friend and brother, The Rampant Lion, was astounded someone would refer to us that way. In fact, he took it a step further.

"If you're a f-ing scofflaw, and you're doing something stupid and unlawful, like riding your bike across a crosswalk, then, without either signaling or looking first, you swerve back into the traffic lane in front of my 40,000-lb. machine, you bet your sweet bippy I'm gonna honk at your ass!" The Lion roars a lot louder than I can.

So for those who cannot maturely interact with the world into which they blindly venture, I'll jump back a few years and treat them accordingly. I'll wash their 'binky' in a politically-correct organic antiseptic, so no nasty old bus driver's epithets won't infect their fragile temperaments. (We're cursed and belittled all day, every day by ignorant ne'er do wells, but we tough it out.) Then I'll buy them a soft little bunny to cuddle. (Personally, I prefer my bunnies fried or in a finely-seasoned Welsh Rarebit.) Then, I'll give them a ba-ba infused with ganja juice to mellow them out. (Some of us resort to a fine scotch after a week of work, but are unable to taste the forbidden THC fruit, as per federal law.) Finally, I'll tuck them in wif a rancid blanky made of street detritus, singing James Taylor's Damn This Traffic Jam until they settle into a fretful nightmare.

Folks, I won't sugar-coat what we face out there. If I wake a few people up or even piss you off, I'm doing my job as the author of a transit-related blog. Maybe you'll read something that could possibly save your own life. I truly want to help you be safe. You're 100-200lbs. on a 20lb. nearly-invisible two-wheeled self-propellant sharing the street with a 40ft., 11' tall, 9' wide 20-ton monster operated by an attentive and vigilant professional. You're most likely safer near a bus, if you follow basic common sense rules, than you are around cars or delivery vehicles.

We're actually very nice people. We go to church with you, coach Little League, salute the flag, vote in elections, and feel sad when one of you is injured (whoever may be at fault) in an accident with a transit vehicle. If my 'ranting' offends you, I heartily invite you to read elsewhere. I'm not always negative, but as traffic gets worse each year, our jobs become proportionately harder. Sure, I pounce on stupid behavior. But you may notice I have a softer side. There are some funny bits here and there, so I've been told. I'm not a growling, spitting, finger-bending ogre who eats little kids for dinner with cute kittens for dessert. If you don't like it when my truths offend your fairy tale image of life, too damn bad. Go tell Stephen King to knock it off when his characters chop off limbs or think firestorms upon various pissers-off. You don't see him acting these stories out in real life, and to lambast me for it is just ludicrous.

Yeah, I "rant" in here. It's great therapy! It keeps me safe, sane and able to treat passengers to a courteous and safe ride. Before the crybabies chimed in when FTDS was reviewed, I had 42,000 hits. An overwhelming majority of comments have been positive. Many of my readers also drive a bus, and they say my writing usually mirrors their own thoughts. Operators and passengers all over the world read this blog to the tune of 4,000 a month. From humble beginnings to this point, all has gone well. I'm very grateful for this opportunity, and I thank you for your honest opinions, agreeable or not.

One thing this experience has taught me is that I've reached that point in a bus driver's career where I need to step back, take a deep breath, and not allow things affect me so deeply. If I seem angry to you, it's only because my fellow Portlanders practice ignorance at the worst times, and when they do so around my bus, it's highly stressful. Any sane person would be affected by a near-miss. If you believe these are all the fault of bus operators, you're horribly mistaken.

For the first time in my career not long ago, I had to stop driving in the middle of a shift because I was verbally assaulted. Nobody has ever spoken to me in that manner, tone or with such rudeness; not even my first wife, and she was a doozy. Sure, I've been verbally abused before, but this time I was so upset and angry that had I driven further, the incident would have caused such a distraction I couldn't have kept my passengers safe. When I stepped off the bus, my hands were shaking, my soul was in turmoil. I was glad I made the decision to call it a day. Even though they were inconvenienced by my decision, those riders understood. Some even thanked me, and said they were sorry I was treated so poorly. Such kindness brought tears to my eyes.

Peace be with you this holiday season, and I hope all your ups and downs are in bed.


Friday, November 20, 2015

Recertification Rambling



Sometimes, when my creative "well" is, well, a bit dry, I just sit at the keyboard. And type. So this is one of those times, and please bear with me.

Not that I have nothing to say, but if you've kept up with this blog you know I'm usually too damn wordy. But y'all support me as I ramble, and I appreciate it. We all know just one day in service shows us more than the average city dweller sees in a year. Although the media refuses to report it unless forced, we're portrayed as overpaid and grumpy civil servants who always want more than we deserve while we constantly save lives. We are actually underpaid, when you consider the quality service we provide to an inattentive and jaded public.

I recently had "recertification class", in which we sit  and watch the mistakes of fellow drivers and learn how to avoid repeating them. We watch film of accidents and discuss whether they were preventable from a driver's standpoint. The GM makes an appearance (on film, of course) and says what you'd expect him to say: "Safety is our Number One Concern!" and blah blah. As if his saying it makes this even more important than we already know. We practice it daily. It's ingrained into our senses. We're always watching for dangers, predicting behaviors, altering our speed or making slight alterations in our course to avoid accidents. People do stupid things around our buses so often we're used to it. Safety is second nature to us. But when it comes to OUR safety, drivers are nearly unanimous in our belief the district is more concerned with its image and bottom line than with our actually "being SAFE". We're on the front lines; management sits in the ivory tower making decisions it thinks are best for passengers first. We feel like a destitute fourth cousin at a filthy rich relative's wedding.

I know a driver who was verbally abused and threatened recently. He's around 60 and has concerns this person could physically assault him. One punch could kill literally kill him. Hell, just thinking about whether the guy is waiting for him at a stop could cause a heart attack. Yet he was asked to give the passenger a ride anyway, because he was on good behavior for the supervisors. To his credit, the driver refused. As captains of these ships, we should have the right to refuse service to anybody who threatens us because that person also is a danger to other passengers. Drivers who are distracted by obnoxious passengers are not fully in tune with what they need to be doing. It seemed this driver was being pressured to serve someone who is potentially dangerous, and that's also insulting. What about his safety? Isn't that as important to management as it is to us?

As for the class, it's interesting and sometimes sobering, but I always leave with a renewed sense of purpose: to keep it SAFE out there. Riders are largely unaware of what we do in the driver's seat. They have this misguided notion that all we do is "just drive a bus". True enough. Yet they haven't the tiniest notion, most of them, what it entails. Constant scanning around the bus and the stresses other vehicles, pedestrians and bicycles put on us take their toll. Stopping and starting several hundred times a day puts intense pressure on the feet, ankles, knees and hips. One eight hour shift (or more) can leave us Strained and Drained (SAD, as I like to call it). Although most folks give us a nice "Thank You" as they head out the door, I know they don't have an inkling of what it took physically and mentally to get them from Point A to B. Once in a while, such as during a recent Portland gully-washing storm, I get a pat on the back and a heartfelt "Thanks for driving, I truly appreciate what you do every day". The gratitude I feel when I hear this is indescribable. Unfortunately, it's also very rare.

On my recertification check ride, which is where a trainer has you drive while watching your operating behavior, I was very careful. I am every day, but we're always trying to impress the training staff with our professional techniques. Scanning constantly, watching the mirrors every 5-8 seconds, covering the brake at intersections, making good square turns and executing perfect service stops is something we do every day. All day. Yet after a few years of driving, even the best of us are prone to slide in some areas, or pick up bad habits. My trainer corrected a few of mine that I was unaware of, and I appreciated her input. It will all go into my "bag of tools" I use as I maneuver the behemoth bus down the road.

Once in a while, a driver will make a bonehead mistake. I certainly have, and I'm extremely hard on myself and work hard to avoid further occurrences. We're nowhere near perfect. Compared to other drivers though, we're damn close.

Be SAFE out there fellow ops, and for you riders, here's some advice: next time you're on the bus, unplug your headphones and put the phone away. Watch the operator and observe what they're doing in relation to their surroundings. What you see might just give you a greater appreciation for that person in the seat.