tag:blogger.com,1999:blog-1653698584448495601.post5868249905842237197..comments2024-03-27T23:02:07.436-07:00Comments on From the Driver Side: I'M TELLING ON YOU! MOMMY!!!Deke N Bluehttp://www.blogger.com/profile/05790077665266657804noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-1653698584448495601.post-7096558569964887032016-09-02T01:51:47.717-07:002016-09-02T01:51:47.717-07:00And they wonder why they're having trouble hir...And they wonder why they're having trouble hiring new drivers...HRSRampantLionhttps://www.blogger.com/profile/15166856256066000466noreply@blogger.comtag:blogger.com,1999:blog-1653698584448495601.post-67597178726547127812016-09-01T23:04:11.305-07:002016-09-01T23:04:11.305-07:00When my very first complaint was handed to me 10 y...When my very first complaint was handed to me 10 years ago, I scaanned it, then rescanned it again, then asked the manager of they had screened it to ensure it was indeed touted to the proper operator. "Oh yes, I checked it myself". As I handed it back to them, I commented that I wasn't aware of having a sex change, because this complaint was littered with SHE this and SHE that throughout. The manager never did apologize; stating they must have handed me the wrong complaint in error; my complaint must be on the desk (that they couldn't locate AND my name was stop the one they handed me in ink.)<br /><br />My very next one at least had it down as a male driver (we're making progress), but included the phrase "every time this driver drives this route". Well, see I was on the extra board at this time, and I kept a small calendar daily, listing what my work was each day, the bus(es) I drove and the hours I worked. I STRONGLY RECCOMEND THIS TO JUNIOR OPERATORS. I simply pulled this calendar out and showed the manager that it couldn't have been me. For starters, I was the bus BEFORE the one the rode AND, being on the board, I had NEVER driven that Line and Train before that day, so I couldn't be the "this driver always". I then looked at the manager and said "You know, that's two in a row that you SWORE were mine and I proved, with very little evidence and leg work on my part needed, that you were wrong. I'd say that even IF the next one or two complaints that come in for me ARE legitimate, I've earned a pass. Have a good day"...and walked out. In certain I should have had one or two come in due to bad days on my part right after that, but didn't know anything about them until about a year later when I went in for something unrelated. New manager. Two CSI's, unsubstantiated. NEVER got a call on them.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-1653698584448495601.post-7101797267260923302016-09-01T17:02:42.455-07:002016-09-01T17:02:42.455-07:00TriMet also Back in the day used to Mail the perso...TriMet also Back in the day used to Mail the person who called in a complaint a "Day Ticket" for their troubles.. think of those days! also now they can use complaints NOT EVEN VETTED to cause the operator HARM, if you want to strive to be a MASTER OPERATOR well guess what you get to many complaints your Progress for your SPA is RESET back to ZERO! even if they are unfounded, so we have to defend ourselves, some do diligently and out of the mouth of Powell Manager Lyle P "If you are the operator listed in the SIP the SIP Stays in your file" you can add your SIDE of the story. so where is the incentive? I am no Penguin and just SMILE AND WAVE.. screw that, I do my best to be professional and respectful and compassionate, but if you violate my space or threaten passengers I bring my MAD DAD Voice to the game and you may get put off the bus, remember "THIS IS YOUR STOP".Sunset Oaks Homeowners Associationhttps://www.blogger.com/profile/06212217876746555883noreply@blogger.comtag:blogger.com,1999:blog-1653698584448495601.post-13173049917128948692016-09-01T09:05:15.309-07:002016-09-01T09:05:15.309-07:00The funny this is that 'back in the day' i...The funny this is that 'back in the day' it was very rare for operators to get complaints and managment rarely forwarded any complaints to drivers. <br /><br />People were told "it's public transportation and nobody is forcing you to use it, what do you want for $1.50". No lie<br /><br />Now everything has reversed. I can't believe how much life has changed in the last 40 yearsAl Mhttps://www.blogger.com/profile/06670275801784105978noreply@blogger.comtag:blogger.com,1999:blog-1653698584448495601.post-11512668052309195902016-09-01T08:16:38.855-07:002016-09-01T08:16:38.855-07:00I agree with much of what is said here but as for ...I agree with much of what is said here but as for the part of considering riding the Bus as a privelege.. That attitude will not serve a driver well.People dont like to complain directly to the driver but will compliment them directly rather than calling it in. If you have a good rapor with your customers, you will hear compliments daily. Of course we wish they would call alot of those compliments in so the powers that be understand how well we do our jobs but what do you do Ask them to call it in? I wouldl be embarassed to ask that unless the compliment was about another driver. Yes many complaints make it to drivers that should be tossed beforehand and that is puzzling because we expect those above us to know they are bogus. Anonymoushttps://www.blogger.com/profile/07548658637085864679noreply@blogger.com